A Gesture of Appreciation
Scanlan Theodore Loyalty is a refined expression of appreciation — a considered approach that favours simplicity, generosity, and personal service.
From welcome gifts and complimentary shipping to early access, private invitations, and seasonal previews, each gesture is designed to feel meaningful. Rewards are extended at our discretion, with details and any expiry noted in your account.
Membership is complimentary. Simply create an account and opt in to Scanlan Theodore Loyalty online or in-store to begin receiving curated benefits, designed to honour your ongoing connection to the brand.
Like the Scanlan Theodore poppy, a signature emblem of goodwill, creativity and renewal, Scanlan Theodore Loyalty represents an enduring bond between wearer and brand. A subtle symbol of future heritage.
Frequently Asked Questions
Scanlan Theodore Loyalty is our way of recognising and appreciating your connection to the brand. It offers curated rewards — from thoughtful gestures to exclusive offers — designed to reflect your ongoing engagement with Scanlan Theodore. We provide benefits at our discretion as gestures of appreciation for your continued engagement.
For existing online clients, simply select 'Scanlan Theodore Loyalty' in the preferences tab of your online account.
For New online clients, create an online account here and select the 'Join Scanlan Loyalty' tickbox when creating your account.
Our Client Service Representatives are able to assist you in boutique.
Each gesture is thoughtfully considered and offered periodically throughout the year. From welcome gifts and styling invitations to complimentary shipping, early access to new collections, and seasonal previews. It’s a relationship built on care and attention, designed to honour your ongoing connection to the brand.
Simply log in to your online account and select the ‘Loyalty’ tab to view any available rewards or benefits. Please note that rewards are not visible in boutique point of sale.
Scanlan Theodore Loyalty Members receive The Flat Pony Pouch as their Limited Edition Chapter 4 gift when they spend $1,500 or more in one transaction in Scanlan Thedore boutiques or online, whilst stocks allow. Available in Dark Spice or Cobalt Blue. Retail price of $400. The Flat Pony Pouch can be purchase separately by all Clients. Returns are issued as a credit note for all eligible purchases related to this offer.
Offer Terms: The Pony Pouch Gift is available 26 May 2026 to 11.59pm AEDT to 1 June 2026 or until sold out. Offer is available to Scanlan Theodore Loyalty Members who make a purchase of $1,500 or more in one transaction, excluding the value of The Pony Pouch. Offer available in Scanlan Theodore boutiques and online. Offer not available at David Jones boutiques. The Pony Flat Pouch RRP is $400 and can be purchased separately by all clients. The Pony Flat Pouch is available in Cobalt and Dark Spice. Member may select the colour of their choice for The Pony Flat Pouch pending availability. Only one of the Pony Flat Pouch Gift available per client, whilst stocks last. If an item is returned from the qualifying order, to keep the pouch the item must be exchanged, or a credit note will be issued to the value of the item to be returned. The gift offer is available online whilst stocks allow, and may be removed at any time.
Yes. From 23 March 2026 new Scanlan Thedore Loyalty Members will receive a $50 Welcome Gift to use online or in boutique for 7 days from the date of joining. See our Terms and Conditions for further information about what qualifying engagement involves.
Welcome Gifts are available to be redeemed online or in boutique up to 7 days from the date of joining.
Welcome Gifts are issued as a single use voucher, and cannot be purchased or redeemed at David Jones Concession Stores or Archive Stores. Valid on full price purchases only. Cannot be used in conjunction with any other promotion, discount code or offer. Cannot be used to purchase Gift Cards. Welcome Gift is non transferrable and cannot be returned or redeemed for cash. One Gift Code per person. Present your Welcome Gift code to the Client Advisor to redeem in boutique. Log in to your online account and enter the voucher number and pin at checkout to redeem online. For returns or exchanges, our standard Return and Exchange Policies apply – see our Terms and Conditions.
Your loyalty status expires after 12 months of inactivity. Some gestures, such as rewards or benefits may have set expiry dates, which will be noted at the time of issue and will be visible in your account. See our Terms and Conditions for further information about expiry.
Yes, except that we don't offer refunds for change of mind. For other returns or exchanges, our standard return and exchange policies apply. See our Terms and Conditions. If a reward was used in your purchase, your refund will be in the form of a reward. For example: If your order was $500 and you used a $50 reward, your refund would be $450 in cash and you will receive $50 in credit to use for another purchase.
Scanlan Theodore Loyalty is currently available to clients purchasing in the Asia-Pacific (APAC) region using AUD. Both In Boutiques and Online
Rewards are extended based on your ongoing engagement with the brand over a 12-month period. See our Terms and Conditions for further information about qualifying engagement and expiry of your reward status. If a reward or benefit is no longer visible, it may be because your reward status expired due to account inactivity. You will receive a reminder before your status is due to expire. This approach helps ensure clarity and consistency across your experience — whether Online, with Client Services, or in Boutique.
To be eligible for loyalty rewards, you must have an active online account and be opted in to Scanlan Theodore Loyalty at the time of purchase.
Yes. To opt out, log in to your account and deselect the “Scanlan Theodore Loyalty” option under your preferences.. This will remove your loyalty status immediately. Opting out will stop your participation in Scanlan Theodore Loyalty and you will no longer receive loyalty program benefits or communications. Your customer account will remain active for regular shopping and service purposes. Please note: If you choose to rejoin later, your previous rewards or recognition level cannot be reinstated.
Our Client Experience team is here to help. Please reach out for assistance with your account or rewards.